Delivery and Returns Policy
Last order dates for Christmas 2024 are
Standard Delivery - Wednesday 18th December before 1pm
Next Day (not guaranteed) - Friday 20th December before 1pm
Next Day (guaranteed) -Friday 20th December before 1pm
Baby Gift Delivery (excluding personalised)
| International Delivery | | Calculated at checkout | Orders are individually calculated at checkout and will include additional customs charges for the destination country. This ensures your gift gets to your recipient without hold ups and your recipient receiving a bill for customs. | | 7 -10 working days | DHL Worldwide (See our full list of Delivery Countries) |
Personalised Baby Gifts Delivery
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| Standard Delivery |
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£4.95 (free on orders over £100!) | | 7 working days. Monday to Friday. | | UK Only | | Royal Mail |
| Need it faster? |
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| £6.95 | | 5 working days. Monday to Friday. | | UK Only | | Royal Mail |
| International Delivery |
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Calculated at Checkout | Orders are individually calculated at checkout and will include additional customs charges for the destination country. This ensures your gift gets to your recipient without hold ups and your recipient receiving a bill for customs. | | 10-12 working days | DHL Worldwide (See our full list of Delivery Countries) |
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Returns
The Baby Hamper Company are confident that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods provided that they are in their original, unopened and unused condition and returned within fourteen days of your receipt of the goods.
Please contact our Customer Service Department by e-mail hello@thebabyhampercompany.com Monday through to Friday. Please quote full details of your order and details of the goods you wish to return.
If you have received your goods as a gift, we do not offer refunds. However, please contact us and we will be happy to offer an exchange or alternative products up to the value of the original gift purchase.
Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:
The Baby Hamper Company, Farnwood House, Clipston Road, East Farndon, Market Harborough, Leicestershire, LE16 9SN
On receipt of the returned goods, The Baby Hamper Company will examine them before arranging a refund, exchange or replacement. We will endeavour to do this within seven working days of receipt of the goods.
Please note that delivery charges are not refundable.
In addition to our returns policy, you do have the legal right to cancel your order, providing the order has not been despatched. You will receive a notification to inform you when your parcel has been despatched. This may also be applied to the delivery of goods made to a third party.
If you wish to exercise this right prior to despatch of the goods please contact our Customer Service Department by email hello@thebabyhampercompany.com or call us on 01858 455422 between 9am-5.00pm Monday to Friday.
Your statutory rights are not affected.
