Help and FAQ
COVID-19 Update
30th March 2020
From our family to yours..
We’ve always made it our mission to make the arrival of a new baby into this world a very special moment. As a small family business, we are still creating our beautiful hampers to send to your loved ones with care.
23rd March 2020
An update from Royal Mail:
New delivery process
In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
Guaranteed Next Day Delivery
For items posted from Thursday 19 March 2020 on wards, we’ll no longer guarantee deliveries by 1 pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1 pm or before the end of day. Resource implications of the latest Coronavirus advice means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.
20th March 2020
We are currently stocked with 95% of our gifts (with stock being replenished daily) and delivery services are as normal. We will keep this page updated with any changes to stock or delivery.
Payments
I'm having problems with the Sagepay checkout. What should I do?
Due to our enhanced security systems, please ensure that the billing details entered match exactly those held by the card issuer. Mismatched details will result in a failed transaction. Please also check that the card has not expired. It may be a problem with a particular card, so if possible try an alternative card. Still having problems, just fill out the contact form below.
Delivery
What's the difference between Express and Guaranteed Express delivery?
Our Express delivery is sent via Royal Mail First Class. In most cases, it will arrive within the UK, next day, but is not guaranteed. This is not a tracked service. Guaranteed Express delivery is sent via Royal Mail Special Delivery, which will be delivered to the recipient before 1 pm the next day. This is a tracked and guaranteed service.
My box hasn't arrived yet, what do I do?
If you have chosen our Standard Delivery, then you box will be sent via Royal Mail Second Class. This is usually delivered within 3 working days. Very occasionally, it may take longer. Please leave 14 working days for delivery (this is Royal Mail standard), if your gifts have not been delivered by then, please let us know.
Do you deliver outside the UK?
Yes, we offer worldwide shipping. Please check the customs' requirements of the country you are sending to. There may be a threshold level after which the recipient will have to pay import tax. The Baby Box Company is not responsible for any import duties incurred.
I require two boxes to be sent to two different addresses, is this possible?
Yes, this is possible. Please process as two separate orders and checkouts, through our site. There will be two amounts of postage and packaging to be paid.
I've entered the wrong delivery address, what should I do?
Fill out the email form on the 'Contact Us' page with your requirements, providing this is before we have emailed you to say that the box has been dispatched, we will be happy to amend your order.
Coupons and Discount Codes
Where can I add coupon codes?
You can add coupon codes at the checkout.
'Like' us on Facebook and 'follow us' on Twitter to keep up to date with our latest offers and giveaways. We run product offers and discounts throughout the year so keep your eyes peeled!
Other
Can I choose the colours of the products in your set-price boxes?
Yes, if you would like specific colours please email us on hello@thebabyhampercompany.com after you have placed your order.
I'm expecting a baby and would really like some of your gifts. Can I send a wish list to friends?
Yes, you can create a wish list from our site. Just go to the items you like, add them to your wish list at the bottom of the page, then email to friends and family to share your wish list.
Do you include an invoice in the parcel stating what has been purchased and for how much?
No, we don't include any information to the recipient stating monetary values.
What size are your baby clothes?
All our baby clothes are size 0-3 months.
Any other problems, please contact us below -
Telephone -
01858 455422
